> For the complete documentation index, see [llms.txt](https://docs.videc.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.videc.de/june5-3.7/weitere-june5-produkte/june5-flexin/fehlerbehebung-und-hilfe.md).

# Fehlerbehebung und Hilfe

Der technischen Support ist wie folgt erreichbar:

Montags bis freitags von 09:00 bis 12:00h und von 13:00 bis 17:00.

## Support

<table><thead><tr><th width="210"></th><th></th></tr></thead><tbody><tr><td>Telefon Deutschland</td><td>0421 33950 99</td></tr><tr><td>Telefon international</td><td>0049 421 33950 99</td></tr><tr><td>Fax</td><td>0421 33950 50</td></tr><tr><td>E-Mail</td><td>support@videc.de</td></tr></tbody></table>

Vertrieb

<table><thead><tr><th width="210"></th><th></th></tr></thead><tbody><tr><td>Telefon</td><td>0421 33950 0</td></tr><tr><td>Fax</td><td>0421 33950 50</td></tr><tr><td>E-Mail</td><td>info@videc.de</td></tr></tbody></table>

Für die Nutzung des Supports ist eine JUNE5 Seriennummer erforderlich.

## Warenzeichen

Alle Markenzeichen sind Eigentum der jeweiligen Hersteller oder Firmen.


---

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